- Refund Eligibility:
- Refunds will only be considered in cases where the astrologer is unable to fulfill the agreed-upon consultation due to unforeseen circumstances or technical issues.
- Cancellation by Client:
- If a client wishes to cancel a consultation, a refund will be provided only if the cancellation is made within the stipulated cancellation period, as outlined in the Terms and Conditions.
- Service Discrepancies:
- Clients may be eligible for a partial or full refund if there are significant discrepancies between the service provided and the description outlined prior to the consultation.
- Technical Issues:
- In the event of technical difficulties that prevent the successful completion of a consultation, a refund may be issued at the discretion of the astrologer.
- Refund Process:
- Clients seeking a refund must submit a written request outlining the reasons for the refund.
- Refund requests will be reviewed within a reasonable time frame, and a decision will be communicated to the client.
- Refund Denial:
- Refunds will not be granted if the client is dissatisfied with the subjective nature of astrological insights or if the service was delivered as per the agreed terms.
- Payment Reversals:
- Refunds will be processed using the same method as the original payment. The time required for processing may vary depending on the payment gateway.
- No-Show Policy:
- Clients who fail to attend scheduled consultations without prior notice are not eligible for a refund.
- Modification of Refund Policy:
- The astrologer reserves the right to modify the refund policy with prior notice.
By availing of our online astrological consultancy services, clients acknowledge and accept the terms of this refund policy. It is recommended to review and understand the policy before proceeding with any payments.
